WELCOME TO ET3RNAL'S SWAG WEBSITE - GLAD YOU COULD STOP BY - I HAVE NO CLUE WHAT ELSE TO PUT HERE SO IM JUST TYPING SO THATS COOL I GUESS - PLEASE DO NOT TAKE THIS SITE SERIOUSLY-IT IS NOT A TRUE REPRESENTATION OF WHO I AM. PURELY FOR FUN - THIS IS A MARQUEE BTW - DID YOU KNOW 4 OUT OF 5 ISSUES ARE ACTUALLY USER ERROR -

ET3RNAL HOMEPAGE

<< back

PROFESSIONAL STUFF!

Experience

Clinical Service Desk Analyst (EHR Systems Support)
Mar 2024 – Present
Clinical IT support across enterprise EHR environments, focused on workflow, access, and system troubleshooting.

IT Service Desk Analyst II
Dec 2022 – Mar 2024
Supported hospital IT environments including VDI, Citrix, Azure access, clinician workstation and patient hardware issues.

Emergency Department Support Analyst
Oct 2024 – Feb 2025
Resolved clinical system issues using logs, SQL, HL7 interfaces, and utilized SalesForce and JIRA for ticketing, documentation, and feature requests/updates

Skills

EHR Systems (Epic / Cerner)
Emergency Department Systems (Medhost EDIS)
HL7 Interfaces & Healthcare Data
SQL Server & Log Analysis
Citrix / VDI Environments
Active Directory / IAM
ServiceNow / ITSM Tools
Windows Server Administration
Cybersecurity Operations
API & Systems Troubleshooting

Projects

WIP - MATRIXed - Clinical workflow and EHR optimization platform for healthcare environments.

Digital Signage System - React + Express rotating display system with admin controls made for kiosks/corporate environments.

NxTGen Console - Server administration tools for self-hosted Windows environments.

Licenses & Certifications

MEDHOST Essentials for ED Nurses 2022 R1
MEDHOST
Issued Nov 2024
Skills: MEDHOST EDIS

MEDHOST Essentials for ED Providers 2022 R1
MEDHOST
Issued Nov 2024
Skills: MEDHOST EDIS

Cybersecurity Operations
Cisco
Issued Oct 2023
Skills: IT Infrastructure, Cybersecurity

Cyber Threat Management
Cisco
Issued Oct 2023